Privacy Policy
Effective Date: July 24, 2026
Hilario’s Towing (“we,” “our,” or “us”) values your privacy and is committed to protecting the personal information you provide when using our website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request roadside assistance, schedule towing or repair services, complete a contact form, or otherwise communicate with us.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect information you voluntarily provide, including:
- Name
- Email address
- Phone number
- Vehicle information
- Service location
- Pickup and delivery addresses
- Company name (if applicable)
- Project or service details
- Messages submitted through our contact forms
- Any additional information you choose to provide
We may also automatically collect certain technical information, including:
- IP address
- Browser type
- Device information
- Operating system
- Website pages visited
- Date and time of your visit
- Referring website
- General website usage data
2. How We Use Your Information
We use the information we collect to:
- Respond to service requests and inquiries
- Dispatch towing, roadside assistance, recovery, hauling, and repair services
- Schedule appointments and communicate project updates
- Provide estimates and customer support
- Improve our website and customer experience
- Analyze website performance
- Maintain business records
- Protect against fraud or unauthorized activity
- Comply with legal obligations
3. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve functionality, remember user preferences, analyze website traffic, and enhance your browsing experience.
You can choose to disable cookies through your browser settings; however, some portions of the website may not function properly.
4. Sharing Your Information
Hilario’s Towing does not sell, rent, or trade your personal information.
We may share your information with trusted third-party service providers that assist with:
- Website hosting
- Analytics
- Customer communications
- Scheduling
- Payment processing (if applicable)
- Business operations
These providers may only use your information to perform services on our behalf.
We may also disclose information when required by law or when necessary to protect our legal rights, customers, employees, or property.
5. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any external websites you visit.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect the information you provide. While we strive to secure your personal information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Children’s Privacy (COPPA)
Our website is not intended for children under the age of 13, and we do not knowingly collect, use, or disclose personal information from children under 13 years of age in accordance with the Children’s Online Privacy Protection Act (COPPA).
If we become aware that personal information has been collected from a child under 13 without verified parental consent, we will promptly delete that information. If you believe a child has provided personal information through our website, please contact us so we can investigate and remove the information if necessary.
8. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your personal information, subject to applicable law
- Withdraw consent where applicable
- Request information regarding how your personal information is used
To exercise these rights, please contact us using the information below.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, website functionality, or legal requirements. Updates will be posted on this page with a revised effective date.
10. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us.
Hilario’s Towing
131 Mount Pleasant Road
Newtown, CT 06470
Phone: (203) 426-1459